Front Of House Staff

Providing Excellent Guest Services

Battle Borne BBQ is looking for a Crew Member for the front of house functionality of the restaurant. The Front of House staff is responsible for providing excellent guest services and working a variety of customer experience positions. A successful candidate will be outgoing, communicate well with others, and ensure that guests are provided with an exceptional experience with the goal of creating repeat business.

Responsibilities

  • Performs functions of a cashier by operating a point of sale system to take orders and process payments, including the ability to count correct change.
  • Ensures completion and accuracy of order before delivery to the customer's table after preparation.
  • Knowledgeable about the Battle Borne BBQ menu items.
  • Replenishes items needed for service, such as trays, napkins, utensils, etc.
  • Ensure product availability and customer impression of the beverage station.
  • Anticipates needs and assists with side menu preparation as needed.
  • Responsible for cleaning tables and resetting them for new seating; ensuring tables are set in accordance with company standards and guests achieving a pleasurable dining experience.
  • Clears dishes from tables.
  • Assists other team members with maintenance (side work, opening/closing duties) as necessary.
  • Assists in maintaining cleanliness of the restaurant/property including disposal of trash and debris from outside parking lots, cleaning windows and other general cleaning requirements assigned by management.

Qualifications

  • Ability to anticipate needs of the customer and proactively work to meet those needs.
  • Able to work variable shifts, weekends, and holidays.
  • Ability to work in a fast-paced environment.
  • Strong attention to detail.
  • Friendly and positive attitude with great communication and listening skills. Smile!
  • Attend shifts according to schedule and in proper uniform.
  • Treat all team members and guests with respect, dignity, integrity, and sensitivity.
  • Provides a safe work environment by complying with safety rules and reporting potential hazards.
  • Be able to reach, bend, squat, stoop, shake, carry, push and lift items throughout the shift.
  • Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers.
  • Frequently stoops to pick up supplies and trash.
  • Ability to work standing and walk for 8 hours or more per day.

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Equal Opportunity Employer

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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